Terms & Conditions

01About Soil To Bowl

Soil To Bowl is a farm-focused food and delivery brand operating from Pataudi, District Gurugram, Haryana – 122503.

Our website currently works primarily as an information and enquiry platform for products and services including:

• Fresh vegetables and vegetable baskets
• Dairy products, including cow milk, buffalo milk, cow ghee, A2 desi cow ghee and fresh lassi, wherever offered
• Mustard oil, including cold-pressed mustard oil products, wherever specified
• Honey
• Product packages, subscriptions or basket plans displayed for enquiry purposes
• Availability, delivery and city-request services

02Acceptance of These Terms

Welcome to Soil To Bowl. These Terms & Conditions govern your access to and use of https://www.soiltobowl.com/, including its product pages, information pages, enquiry forms, contact features, WhatsApp communication links and other related services.

By accessing or using this website, submitting an enquiry or communicating with us through the available channels, you acknowledge that you have read, understood and agreed to these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue using the website.

03Current Nature of the Website

At present, Soil To Bowl does not operate a regular online checkout or online payment facility through the website.

The website may display product details, package information, indicative pricing, availability information and enquiry options. Submitting an enquiry does not automatically create a confirmed order, subscription or payment obligation.

Any order, delivery, package, subscription or payment arrangement will become effective only after confirmation by Soil To Bowl through phone, WhatsApp, email or another authorised communication channel.

We may introduce online ordering, subscriptions, payment facilities or additional delivery services in the future. Such features may be governed by additional terms, payment instructions, cancellation terms, delivery terms and refund policies.

04Product Information and Availability

We make reasonable efforts to keep product descriptions, images, prices, package details and availability information accurate and updated.

However:

• Product images may be for representation purposes only.
• Product colour, size, packaging and appearance may vary.
• Fresh agricultural and dairy products may naturally vary according to season, source, availability and production conditions.
• Vegetable selection may change depending on seasonal availability.
• Product availability may differ according to delivery location and supply capacity.
• Product prices and package details may change without prior notice.
• Any displayed product or package is subject to confirmation by Soil To Bowl.

We do not guarantee that every product, package or delivery option displayed on the website will always be available.

05Enquiries and Communication

When you submit an enquiry through our website, call us, email us or contact us through WhatsApp, you agree to provide accurate and complete information.

This may include your:

• Name
• Mobile number
• Email address
• City, locality or delivery location
• Product or package interest
• Preferred delivery details
• Message or other information necessary to respond to your enquiry

You must not submit false, misleading, unlawful or unauthorised information.

An enquiry does not guarantee product availability, delivery or acceptance. Our team may contact you to verify details, explain availability, provide pricing or discuss delivery arrangements.

Your personal information will be handled according to our Privacy Policy

06Delivery Areas and Availability

Soil To Bowl currently provides delivery support in selected local areas of Rewari and Gurgaon/Gurugram.

Delivery availability may depend on:

• Your exact locality or pin code
• Delivery route and distance
• Product type
• Seasonal availability
• Delivery capacity
• Minimum quantity or package requirements
• Weather, traffic or other operational conditions

Delivery may not be available in every location within Rewari or Gurgaon/Gurugram.

If your city or locality is not currently covered, you may use the “Request Your City” or contact option available on the website. We may consider expanding delivery areas in the future, but no particular expansion timeline is guaranteed.

07Delivery Timing and Customer Responsibilities

Any delivery time or date communicated by Soil To Bowl is an estimated schedule unless expressly confirmed otherwise.

You agree to:

• Provide a complete and accurate delivery address.
• Provide a reachable mobile number.
• Remain available or arrange an authorised person to receive the delivery.
• Provide reasonable access and delivery instructions.
• Inform us promptly if your contact or delivery details change.
• Check the delivered products at the time of receipt wherever reasonably possible.

We may not be responsible for delays or unsuccessful delivery caused by an incorrect address, unavailable recipient, restricted access, unreachable phone number, weather, traffic, local restrictions or circumstances beyond our reasonable control.

08Fresh and Perishable Products

Certain Soil To Bowl products may be fresh, dairy-based, agricultural or otherwise perishable.

After delivery, the customer is responsible for:

• Proper storage and refrigeration wherever required.
• Following the product label or handling instructions.
• Using the product within the recommended period.
• Protecting the product from heat, contamination or improper handling.

Once a product has been delivered and accepted, Soil To Bowl may not be responsible for deterioration caused by improper storage, delayed collection, exposure to unsuitable temperature or mishandling after delivery.

If you receive a damaged, incorrect or visibly unsuitable product, please contact us as soon as possible through the contact details provided below. Any replacement, cancellation or refund will be considered according to the applicable product condition, confirmation terms and Refund Policy.

09Pricing and Payment

The website may display indicative or current prices for products, packages or services.

Prices may change because of availability, season, sourcing, packaging, delivery requirements or other operational factors. The final price, delivery charges, taxes, payment method and other applicable charges will be communicated before confirmation of an order or service.

Currently, the website does not process online payments through a checkout or payment gateway. Any offline payment arrangement, if applicable, will be separately communicated and confirmed by Soil To Bowl.

You should never share your OTP, ATM PIN, UPI PIN, card PIN, CVV, password or other confidential banking credentials with any person claiming to represent Soil To Bowl.

10Cancellation, Returns and Refunds

Since the website currently functions primarily as an enquiry platform and does not process online checkout payments, an enquiry alone is not eligible for cancellation or refund.

Where an order, package, subscription or delivery is separately confirmed through phone, WhatsApp or another authorised channel, the applicable cancellation, return, replacement or refund terms will be communicated before confirmation or governed by our separate Refund/Cancellation Policy.

Fresh and perishable products may be subject to special return or replacement conditions. Any complaint should be reported within the period communicated at the time of confirmation or mentioned in the applicable policy.

Nothing in these Terms limits any rights available to consumers under applicable Indian law.

11Website Content and Health Information

The information provided on this website is for general product, brand and informational purposes.

Product descriptions, usage suggestions and food-related information should not be treated as medical advice, diagnosis or treatment advice. You should consult a qualified healthcare professional for individual dietary, medical, allergy or health-related guidance.

Customers are responsible for reviewing product labels, ingredients, suitability and storage instructions before consuming any product.

12Intellectual Property

All content on this website, including the Soil To Bowl name, logo, trademarks, text, photographs, illustrations, product images, graphics, page design, icons, videos and other material, is owned by or licensed to Soil To Bowl unless stated otherwise.

You may access and use the website for personal and lawful purposes only.

Without our prior written permission, you must not:

• Copy, reproduce or republish website content.
• Modify or distribute our images, logo or designs.
• Use our content for commercial purposes.
• Copy product descriptions or page layouts.
• Remove copyright, trademark or ownership notices.
• Use our branding in a way that may create confusion or imply affiliation.

13Prohibited Activities

You must not use the website to:

• Violate any applicable law or regulation.
• Submit false, misleading or unauthorised information.
• Impersonate another person or organisation.
• Attempt to gain unauthorised access to the website or server.
• Upload viruses, malware or harmful code.
• Interfere with the security or operation of the website.
• Scrape, crawl, copy or extract website data without permission.
• Send spam or unauthorised promotional messages.
• Infringe intellectual-property, privacy or other legal rights.
• Use the website for fraudulent, abusive, defamatory or unlawful purposes.
• Resell or commercially exploit website access or content without written permission.

We may restrict or terminate access to the website if we reasonably believe that these Terms have been violated.

14Third-Party Links and Services

The website may contain links to WhatsApp, social-media platforms, mapping services, analytics tools or other third-party websites and services.

These third-party services are governed by their own terms and privacy policies. Soil To Bowl does not control and is not responsible for the availability, content, security, accuracy or practices of third-party services.

You should review the applicable terms and privacy policies before using any third-party service.

15Website Availability and Accuracy

We may occasionally update, suspend, modify or discontinue any part of the website, product information or enquiry service.

We do not guarantee that:

• The website will always be available.
• The website will be completely error-free.
• All content will always be current or complete.
• The website will be free from viruses or technical issues.
• Every enquiry will receive an immediate response.
• Every displayed product or service will remain available.

We may correct typographical errors, pricing errors, availability errors or other inaccuracies without notice.

16Limitation of Liability

To the maximum extent permitted under applicable law, Soil To Bowl shall not be responsible for any indirect, incidental, special or consequential loss arising from:

• Use or inability to use the website.
• Reliance on website information.
• Temporary website interruption.
• Unavailability of a product or delivery service.
• Delay caused by circumstances beyond our reasonable control.
• Incorrect information submitted by a user.
• Improper storage or handling of products after delivery.
• Use of third-party websites or services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Indian law.

17Indemnification

You agree to indemnify and hold harmless Soil To Bowl, its representatives, employees, service providers and authorised partners from claims, losses, damages, liabilities and expenses arising from:

• Your breach of these Terms.
• Your misuse of the website.
• Your violation of any law or third-party right.
• False, misleading or unauthorised information submitted by you.
• Your misuse or improper storage of any product after delivery.

18Privacy

Any personal information submitted through the website, enquiry form, phone, email or WhatsApp may be processed according to our Privacy Policy

Please do not submit passwords, payment PINs, card details or other confidential financial information through the website or enquiry form.

19Changes to These Terms

We may revise, modify, update or replace these Terms & Conditions without notice at any time to reflect changes in our website, products, services, business practices or applicable law.

The updated version will be posted on this page with a revised effective date. You should review this page periodically.

Your continued use of the website after updated Terms are posted will indicate your acceptance of the revised Terms.

20Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted according to the laws of India.

Subject to applicable law, courts having appropriate jurisdiction in or around Gurugram, Haryana shall have jurisdiction over disputes arising from these Terms or your use of the website.

21Contact Us

If you have any questions about these Terms & Conditions, product enquiries, delivery availability or policy-related matters, contact us at:

Soil To Bowl
Pataudi, District Gurugram, Haryana – 122503
Phone/WhatsApp: +91-7056559977
Email: support@soiltobowl.com
Website: https://www.soiltobowl.com/