Privacy Policy | Soil To Bowl

1About this Privacy Policy

Soil To Bowl (“Soil To Bowl”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and protect information when you visit www.soiltobowl.com, submit an enquiry, contact us through WhatsApp or use our related communication channels.

Our current website is primarily an enquiry and information platform. We do not currently process online orders or payments through the website. If we introduce website ordering, subscriptions, online payments or delivery services, we may update this Privacy Policy before those features are introduced.

2Information We Collect

2.1 Information You Provide to Us

When you submit a contact or enquiry form, call us, email us or contact us through WhatsApp, we may collect:

Your name.
Mobile number and email address.
City, locality or delivery-related information you choose to provide.
The message, product interest, service request or other details included in your communication.
Any follow-up information you voluntarily provide to help us respond.

Please do not submit passwords, payment PINs, complete card details or other sensitive information through an enquiry form or WhatsApp chat.

2.2 Information Collected Automatically

When you visit our website, our servers and analytics tools may automatically receive:

IP address.
Browser type and version.
Device type, operating system and approximate technical information.
Pages visited, links clicked and time spent on pages.
Referring page, approximate location derived from technical data and interaction information.
Date and time of access, error logs and security-related events.

This information is generally used in aggregate or technical form to keep the website secure, understand performance and improve the user experience.

2.3 Cookies and Similar Technologies

We may use essential cookies and similar technologies for website functionality, security and preferences. We also use Google Analytics and Google Tag Manager to understand website usage and manage measurement or website tags.

Google Tag Manager is a tag-management tool; it may load tags configured by us or our service providers. The information collected through a particular tag depends on how that tag is configured. Where required by applicable law, non-essential analytics or marketing technologies will be used only after obtaining the appropriate consent.

You can control cookies through your browser settings. Blocking certain cookies may affect some website features.

3How We Use Information

We may use the information we collect to:

Respond to your enquiry or support request.
Contact you about the information or assistance you requested.
Understand demand for products, delivery locations or future services.
Maintain enquiry, communication and support records.
Improve website content, performance, security and usability.
Monitor website traffic and understand how visitors use the website.
Detect, prevent and investigate misuse, fraud, security incidents or technical problems.
Operate and manage our email, CRM and customer-support processes.
Comply with legal obligations and respond to lawful requests.

We will not use an enquiry submitted for support as promotional marketing unless you separately request or consent to receive such communications, or where otherwise permitted by applicable law. You may ask us to stop promotional communication at any time.

4WhatsApp Communication

If you choose to contact us through WhatsApp, your communication and the information you share may be processed by WhatsApp under WhatsApp’s own terms and privacy policy. We may retain relevant WhatsApp messages and contact details to respond to your enquiry, provide support and maintain business records.

Please share only the information necessary for your request. Do not send payment PINs, passwords or complete payment-card details through WhatsApp.

5Service Providers and Sharing

We do not sell or rent your personal information.

We may share limited information with service providers who help us operate the website and respond to you, including:

Email and CRM service providers used to receive, organise or respond to enquiries.
Website hosting, infrastructure and security providers.
Google Analytics and Google Tag Manager for website measurement and tag management.
WhatsApp, when you choose to communicate through WhatsApp.
Technical, professional or legal advisers where necessary.

These providers may process information only for the services they provide to us and are expected to apply appropriate confidentiality and security measures.

We may also disclose information when reasonably necessary to comply with law, court orders, lawful governmental requests, protect our rights or safety, investigate fraud or address a security incident.

6Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain legitimate business records, resolve disputes, comply with legal obligations or protect our rights.

Enquiry and communication records may be retained for a reasonable period after the enquiry is resolved. Technical logs and analytics information may be retained according to the settings and retention policies of our hosting and analytics providers.

When information is no longer required, we will delete it, anonymise it or securely dispose of it where reasonably practicable.

7Data Security

We use reasonable technical and organisational safeguards appropriate to the nature of the information we handle, including access controls, secure hosting practices and restricted access to enquiry records.

No method of transmission or electronic storage is completely secure. Although we take reasonable steps to protect your information, we cannot guarantee absolute security.

8Your Choices and Privacy Requests

Subject to applicable law and reasonable verification, you may contact us to:

Ask what personal information we hold about you.
Request correction of inaccurate information.
Request deletion of information that is no longer required.
Withdraw consent where processing is based on consent.
Ask us to stop promotional communications.
Raise a privacy-related question or complaint.

To make a request, email us at support@soiltobowl.com. We may need to verify your identity before acting on a request. We will respond within a reasonable period and in accordance with applicable law.

9Third-Party Links

Our website may contain links to third-party websites, social-media platforms or communication services. This Privacy Policy does not apply to those third-party services. Their own privacy policies and terms will apply when you use them.

10Children’s Privacy

Our website is not directed at children. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.

11Future Orders and Payments

If we later enable orders, subscriptions, manual payment confirmations, online payment gateways or delivery services, we may collect additional information such as delivery address, order details, payment references and support history.

We will update this Privacy Policy and publish the relevant Terms, Delivery, Cancellation and Refund policies before or when those features become active.

We will not ask you to share a complete debit-card number, CVV, UPI PIN or banking password with Soil To Bowl. Payment credentials, if online payments are introduced, will be handled by the selected payment service provider under its own security and privacy terms.

12Changes to This Policy

We may update or revise this Privacy Policy at any time and without prior notice to reflect changes in our website, tools, business practices, or applicable laws. If we make any changes, the revised Privacy Policy will be published on this page along with an updated effective date. We encourage you to review this page periodically for the latest information.

13Contact Us

For privacy questions, requests or complaints, contact:

Soil To Bowl
Pataudi, District Gurugram, Haryana – 122503, India
Email: support@soiltobowl.com