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Cancellation & Refund Policy

This page explains when a delivery can be cancelled, replaced or considered for a refund.

Last updated·15 July 2026
Good to knowPlease read our cancellation, return and refund terms before confirming your delivery.

01Cancellation, Return and Refund Policy

Last Updated: 23 July 2026

At Soil To Bowl, we aim to provide fresh, carefully handled products and a reliable local delivery experience.

This Cancellation, Return and Refund Policy explains the conditions under which an enquiry, confirmed delivery, package or product may be cancelled, replaced, returned or considered for a refund.

02Current Website and Payment Model

Soil To Bowl currently operates primarily as an information and enquiry platform.

At present:

  • The website does not operate a regular online checkout.
  • The website does not process online payments through a payment gateway.
  • Submitting an enquiry does not create a confirmed order.
  • A payment or delivery arrangement becomes effective only after confirmation through phone, WhatsApp, email or another authorised communication channel.

An enquiry submitted through the website is not eligible for cancellation or refund because it does not itself create a paid order or confirmed transaction.

03Cancellation Before Confirmation

You may withdraw or cancel an enquiry at any time before it is confirmed as an order, package, subscription or delivery arrangement.

Please contact Soil To Bowl as soon as possible through:

  • Phone
  • WhatsApp
  • Email
  • Another authorised communication channel provided by our team

No cancellation charge will generally apply to an enquiry that has not yet been confirmed or prepared.

04Cancellation After Confirmation

Once a delivery, package, subscription or order has been confirmed, cancellation may depend on:

  • Product type
  • Preparation status
  • Delivery schedule
  • Whether the product has been packed
  • Whether the delivery route has started
  • Whether the product is fresh or perishable
  • Any specific terms communicated during confirmation

Cancellation may not be possible once preparation, packing, dispatch or delivery arrangements have started, especially for fresh vegetables, dairy products and other perishable items.

Customers should contact Soil To Bowl immediately if they wish to cancel a confirmed arrangement.

05Vegetable Basket and Package Cancellation

Vegetable baskets and package plans may involve advance sourcing, planning and scheduled deliveries.

For future or unfulfilled deliveries, cancellation or adjustment may be considered if the request is received before preparation or sourcing for that delivery has started.

A delivery that has already been prepared, packed, dispatched or completed may not be cancelled or refunded.

Any package or subscription-specific cancellation terms will be communicated before confirmation.

06Products Eligible for Replacement or Refund Review

A product may be considered for replacement, adjustment or refund review if:

  • The wrong product was delivered.
  • A confirmed product is missing.
  • The product arrives visibly damaged.
  • The product is spoiled or unfit for consumption at the time of delivery.
  • Soil To Bowl is unable to fulfil a confirmed paid arrangement.
  • A delivery error has occurred due to Soil To Bowl.

Any request will be reviewed based on the product condition, delivery details, available evidence and applicable confirmation terms.

07Fresh and Perishable Products

Fresh vegetables, dairy products, fresh lassi and other perishable products are generally not eligible for return due to change of mind, personal preference or delayed complaint.

For fresh or perishable products, the issue should preferably be reported on the day of delivery or as soon as reasonably possible.

After delivery, the customer is responsible for:

  • Refrigerating products wherever required.
  • Following product labels and storage instructions.
  • Protecting products from heat, moisture and contamination.
  • Consuming products within the recommended period.
  • Avoiding improper handling or delayed collection.

Spoilage caused by improper storage, exposure to unsuitable temperature, delayed collection or mishandling after delivery may not qualify for replacement or refund.

08Damaged Products

If a product is received in a damaged condition, please contact Soil To Bowl as soon as possible.

For review, we may request:

  • Product or delivery confirmation details
  • Photographs of the damaged product
  • Photographs of the outer packaging
  • A short video, wherever reasonably required
  • Details of when and how the issue was noticed

After verification, Soil To Bowl may offer one of the following solutions:

  • Replacement of the affected product
  • Adjustment against another confirmed delivery
  • Refund for the affected product
  • Another reasonable resolution based on the circumstances

A refund or replacement may be limited to the affected product and may not automatically apply to the entire delivery.

09Wrong or Missing Products

If you receive the wrong product or a confirmed product is missing, please inform Soil To Bowl as soon as possible.

We may first attempt to:

  • Deliver the missing product.
  • Replace the incorrect product.
  • Adjust the value against another delivery.
  • Provide a refund for the affected product, where appropriate.

If a replacement product is offered, the customer may be required to return the incorrect product in the condition in which it was received.

10Spoiled or Unfit Products

If you believe that a product was spoiled or unfit for consumption when delivered, please contact us immediately and preferably on the same day.

We may request photographs, videos, delivery details or other information to assess the issue.

Natural differences in taste, aroma, texture, colour, size or appearance may occur in fresh and traditionally prepared products. Such natural variations do not automatically mean that the product is defective or spoiled.

A replacement or refund may be considered only after the reported issue is reviewed and reasonably verified.

11Refusal of Delivery

Customers should not refuse a confirmed delivery without informing Soil To Bowl in advance.

Refusal without prior notice may not qualify for cancellation, replacement or refund, especially where:

  • The product is fresh or perishable.
  • The product has already been prepared or packed.
  • The delivery route has already started.
  • The delivery was made according to the confirmed details.
  • The customer was unavailable or provided incorrect information.

Prior notice should be given directly to Soil To Bowl through phone, WhatsApp or email. Informing only the delivery person may not be treated as formal cancellation notice.

12Non-Refundable Situations

A refund or replacement may not be available in the following situations:

  • The request relates only to an enquiry that was never confirmed.
  • The customer changes their mind after confirmation.
  • The product has been opened, used, consumed or altered.
  • The complaint is caused by improper storage or handling.
  • The product was left uncollected or unattended.
  • The customer provided an incorrect or incomplete address.
  • The customer was unavailable during the confirmed delivery.
  • The delivery was refused without advance notice.
  • The complaint was made after an unreasonable delay.
  • The issue relates only to natural variation in taste, texture, aroma, colour or appearance.
  • The product was damaged after delivery due to customer handling.
  • The product was purchased or received through an unauthorised person or channel.

This list does not limit any rights available to consumers under applicable Indian law.

13Refund Method

Since Soil To Bowl currently does not process payments through an online payment gateway, refunds for manually confirmed arrangements will be handled through a mutually agreed method.

Depending on the circumstances, a refund may be provided through:

  • The original payment method, where reasonably possible.
  • Bank or UPI transfer.
  • Adjustment against a future confirmed delivery.
  • Another method agreed with the customer.

The customer may be required to provide accurate payment or bank details for processing a refund. Soil To Bowl will not be responsible for delays caused by incorrect details provided by the customer.

14Refund Processing Time

If a refund is approved, Soil To Bowl will communicate the expected processing timeline separately.

The actual time for the amount to reflect may depend on:

  • Payment method
  • Bank or payment service provider
  • Customer verification
  • Return or replacement collection
  • Internal review of the complaint
  • Any additional information required

Approval of a complaint does not necessarily mean that the refund will be credited immediately.

15Replacement Instead of Refund

Where reasonably possible, Soil To Bowl may offer a replacement instead of a refund, particularly for:

  • Damaged products
  • Missing products
  • Wrong products
  • Fresh or perishable products
  • Products affected by delivery-related issues

The final resolution may depend on product availability, delivery feasibility and the nature of the issue.

16Product Availability and Cancellation by Soil To Bowl

Soil To Bowl may cancel or modify a confirmed arrangement if:

  • A product becomes unavailable.
  • The product does not meet our quality or freshness requirements.
  • Delivery is not possible in the customer’s location.
  • Operational conditions prevent fulfilment.
  • The displayed or communicated information contains a material error.
  • The arrangement cannot be completed for reasons beyond our reasonable control.

If payment has already been received for an unfulfilled product or service, Soil To Bowl will discuss an appropriate adjustment or refund with the customer.

17How to Submit a Cancellation or Refund Request

To submit a request, contact us through:

Please provide:

  • Customer name
  • Mobile number
  • Product or package details
  • Delivery date
  • Delivery location
  • Reason for the request
  • Payment or confirmation details, if applicable
  • Photographs or videos, wherever relevant

We may request additional information before making a final decision.

18Policy Updates

We may revise, modify, update or replace this Cancellation, Return and Refund Policy without notice at any time to reflect changes in our website, products, payment methods, delivery services, business practices or applicable law.

The updated version will be posted on this page with a revised effective date.

19Contact Us

For cancellation, return, replacement or refund-related questions, contact us at:

Soil To Bowl
Pataudi, District Gurugram, Haryana – 122503
Phone/WhatsApp: +91-7056559977
Email: support@soiltobowl.com
Website: https://www.soiltobowl.com/

This policy should be read together with our Terms & Conditions, Shipping Policy and Privacy Policy.

Have a question?Our team is happy to help you.
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