Shipping Policy

01Shipping Policy

Last Updated: 23 July 2026

At Soil To Bowl, we aim to deliver fresh, carefully handled products to customers in our selected local delivery areas.

This Shipping Policy explains our delivery coverage, delivery schedules, charges, customer responsibilities and procedures for delivery-related concerns.

02Current Delivery Model

Soil To Bowl currently provides local delivery support in selected areas of:

• Rewari
• Gurgaon/Gurugram

At present, we do not offer regular pan-India shipping or courier delivery through the website.

The website currently works primarily as an enquiry and information platform. Product availability, delivery charges, delivery dates and other arrangements are confirmed separately through phone, WhatsApp, email or another authorised communication channel.

03Products Covered Under This Policy

This policy may apply to the following Soil To Bowl products and services:

• Fresh vegetables
• Vegetable baskets and package plans
• Cow milk
• Buffalo milk
• Cow ghee and A2 desi cow ghee, wherever offered
• Fresh lassi
• Mustard oil
• Honey
• Other products or packages introduced by Soil To Bowl in the future

Fresh and perishable products may be subject to additional delivery, storage, replacement or refund conditions.

04Delivery Area Verification

Delivery is available only in selected localities and routes within Rewari and Gurgaon/Gurugram.

Delivery availability may depend on:

• Exact address and pin code
• Delivery route and distance
• Product type
• Seasonal availability
• Delivery capacity
• Minimum quantity or package requirements
• Weather and local operating conditions

An address within Rewari or Gurgaon/Gurugram does not automatically guarantee delivery availability.

Our team will confirm whether your location is serviceable before finalising the delivery arrangement.

05Vegetable Basket Delivery Schedule

Vegetable basket plans are generally scheduled for two deliveries per week, usually on:

• Tuesday
• Friday

Before a scheduled delivery, Soil To Bowl may share the available seasonal vegetable list so that the customer can select or confirm the next basket mix.

The exact vegetable selection may vary according to local availability, season, quality and sourcing conditions.

The applicable delivery time or route will be communicated separately by our team.

06Dairy and Other Product Deliveries

Dairy products and other products may be delivered according to product availability, preparation requirements, delivery route and customer location.

The expected delivery date or time will be communicated before confirmation.

Any delivery estimate provided by Soil To Bowl is subject to operational conditions and may change due to weather, traffic, product availability, route changes or other circumstances beyond our reasonable control.

07Delivery Charges

Delivery charges, if applicable, will be communicated before confirmation of the order, package or delivery arrangement.

Charges may vary depending on:

• Delivery location
• Product type
• Order or package size
• Delivery frequency
• Special handling requirements
• Distance and route

No delivery charge should be considered final unless it has been confirmed by Soil To Bowl through an authorised communication channel.

08Delivery Confirmation

Since the website currently does not operate an online checkout or payment gateway, submitting an enquiry does not create a confirmed order.

A delivery will be treated as confirmed only after Soil To Bowl communicates the relevant details, which may include:

• Product or package selected
• Quantity
• Final price
• Delivery date
• Delivery location
• Applicable delivery charge
• Payment arrangement, if any

09Customer Responsibilities

Customers are required to:

• Provide a complete and accurate delivery address.
• Provide a valid and reachable mobile number.
• Remain available during the communicated delivery window.
• Arrange an authorised person to receive the delivery if they are unavailable.
• Provide reasonable access and delivery instructions.
• Inform Soil To Bowl promptly about any change in address or contact details.
• Check the product and packaging at the time of delivery wherever reasonably possible.

Soil To Bowl may not be responsible for unsuccessful delivery caused by an incorrect address, unavailable recipient, restricted access, unreachable phone number or failure to provide proper delivery instructions.

10Fresh and Perishable Products

Some Soil To Bowl products may be fresh, dairy-based, agricultural or perishable.

After receiving the delivery, the customer is responsible for:

• Refrigerating products wherever required.
• Following product labels and storage instructions.
• Protecting products from heat, moisture, contamination and improper handling.
• Consuming products within the recommended period.
• Returning or reusing any reusable packaging only if specifically communicated by Soil To Bowl.

Any deterioration caused after delivery due to improper storage, delayed collection, exposure to unsuitable temperature or mishandling may not be eligible for replacement or refund.

11Damaged, Incorrect or Missing Products

If a product is damaged, incorrect, missing or appears unsuitable at the time of delivery, please inform Soil To Bowl as soon as possible.

For fresh or perishable products, the issue should preferably be reported on the day of delivery or as soon as reasonably possible.

To help us review the issue, we may request:

• Photographs or videos of the product
• Photographs of the packaging
• Delivery details
• Description of the issue
• Confirmation that the product has been stored properly

After reviewing the matter, Soil To Bowl may offer an appropriate solution, which may include replacement, adjustment, cancellation or refund, subject to the applicable product condition and Refund Policy.

12Delivery Delays

Delivery may be delayed because of:

• Heavy rain or extreme weather
• Traffic or road restrictions
• Local events or government restrictions
• Product availability issues
• Vehicle or route-related problems
• Unavailability of the customer
• Incorrect or incomplete delivery information
• Other circumstances beyond our reasonable control

We will make reasonable efforts to communicate important delivery changes and reschedule the delivery wherever practical.

A delayed delivery does not automatically qualify for cancellation, replacement or refund. Any such request will be reviewed according to the product type, delivery status and applicable Refund Policy.

13Failed Delivery and Rescheduling

If delivery cannot be completed because the customer is unavailable, the address is incorrect or access is not available, Soil To Bowl may attempt to contact the customer and may offer rescheduling subject to route and product availability.

For fresh or perishable products, a rescheduled delivery may not always be possible.

Any additional delivery or replacement arrangement, if applicable, may involve additional charges communicated before confirmation.

14Cancellation and Refunds

An enquiry submitted through the website is not eligible for cancellation or refund because it does not constitute a confirmed order or payment.

For a separately confirmed delivery, cancellation, replacement and refund requests will be handled according to the applicable confirmation terms and Refund Policy.

Fresh and perishable products may have special cancellation, return and replacement conditions.

Please contact Soil To Bowl before refusing or cancelling a confirmed delivery. Uninformed refusal of delivery may affect eligibility for replacement or refund.

15Future Shipping Services

Soil To Bowl may introduce wider delivery areas, courier shipping, online ordering, subscriptions or payment facilities in the future.

If these services are introduced, this Shipping Policy may be updated with additional information about:

• Serviceable locations
• Delivery timelines
• Shipping charges
• Courier partners
• Tracking details
• Cancellation conditions
• Return and refund procedures

16Contact Us

For delivery availability, address verification or shipping-related concerns, contact us at:

Soil To Bowl
Pataudi, District Gurugram, Haryana – 122503
Phone/WhatsApp: +91-7056559977
Email: support@soiltobowl.com
Website: https://www.soiltobowl.com/

This Shipping Policy should be read together with our Terms & Conditions, Privacy Policy and Refund Policy.